Store Policies

Satisfaction Guarantee

Purchases may be returned undamaged within 7 days for a store credit or refund at our discretion.  We will make every effort to adjust or modify bicycles to ensure you have many years of comfortable riding.

Product Availability

Please call ahead to ensure that the product you see on our website is still available before travelling the store.  There may be unanticipated errors in product listings or assembly many not have been completed on bicycles.

Returns

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund or provide a store credit for the original purchase amount within 7 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!